GENERAL TERMS AND CONDITIONS
1. GENERAL NOTES
All the following Terms and Conditions refer to all the services provided by Best Tuscany Tours by NCC Firenze di Leonardo Mura, these apply to passenger transport for occasional, continuous services and to all excursions with cars. The same also apply to all other commercial relations relating to transport, so it is not necessary to specifically agree them through further bookings. The services are to be considered binding even after the customer has used them. Changes to the Terms and Conditions become effective upon written confirmation from us. The Terms and Conditions of the Best Tuscany Tours by NCC Firenze di Leonardo Mura are in any case 100% valid even if they are in conflict with third parties or with the customer. Changes to the Terms and Conditions are reserved.
2. OBJECT OF THE CONTRACT / CONCLUSION AND EXCLUSION OF TRANSPORT
2.1. Best Tuscany Tours by NCC Firenze di Leonardo Mura will be able to accept travel bookings by phone, email, text message in writing or online under the current conditions printed on any brochure or published on its website. However, the service will be confirmed in both cases where the contractor has confirmed the same either before the service or after the service actually started. If the acceptance of a reservation was made on the basis of a printing, arithmetic or spelling error, the contractor reserves the right to refuse it. The customer is required to communicate to Best Tuscany Tours by NCC Firenze di Leonardo Mura all the information necessary for the performance of the requested service, such as: pick-up location, date and time, number of people, destination and number of luggage. The information and data described above must be delivered to Best Tuscany Tours by NCC Firenze di Leonardo Mura within a period of no later than 24 hours from the start of the requested service and has a definitive and binding value.
2.2. The object of the reservation is the transport of people to the booked locations with possible waiting for the driver. Best Tuscany Tours by NCC Firenze di Leonardo Mura reserves the right to exclude people if the driver believes that the passengers, or even one of them, are under the effect of drugs, in an evident state of intoxication, of alteration. psychic or mental that may be of risk or danger to safety and order. Furthermore, if passengers do not comply with the driver's instructions or damage the vehicle intentionally or through negligence, Best Tuscany Tours by NCC Firenze di Leonardo Mura reserves the right to cancel the service on the spot with consequent legal compensation. The vehicles of Best Tuscany Tours by NCC Firenze di Leonardo Mura and the collaborating companies are in possession of regular licenses, with regular insurance coverage. The service can be used by all without racial discrimination, political or religious beliefs.
2.3. For scheduled departures to airports, railway and maritime stations or pickups from airports, railway and maritime stations, a specific pickup time for passengers can be programmed. In the event that the customer communicates a different time for departures or withdrawals from the one previously agreed, Best Tuscany Tours by NCC Firenze di Leonardo Mura remains exempt from any responsibility if the customer himself fails to arrive at their destination on time. The customer is responsible for his own damage suffered. The contractor is liable for any damage caused to the customer by late departure and consequent arrival at the destination, if (1) a specific departure or arrival time agreed in advance has not been respected between the contractor and the customer (2) the failure of the service is not attributable to a natural disaster, unexpected technical defects, meteorological emergency; in this case, the customer is relieved of the payment obligation. Best Tuscany Tours by NCC Firenze di Leonardo Mura is also not responsible for any delays caused by strikes, blocks, demonstrations, congested traffic or road accidents caused by third parties and in which the vehicles of Best Tuscany Tours by NCC Firenze di Leonardo Mura are involuntarily involved on the route and preclude its arrival at the agreed time. The same conditions also apply in case of subcontracting of the service for the points indicated above. Best Tuscany Tours by NCC Firenze di Leonardo Mura is also exempt from liability if the exceeding of the estimated transport duration is due to unavoidable circumstances despite the fact that the transport itself was carried out with the utmost care and therefore any consequences could not be avoided.
2.4. Complaints arising from any inefficiencies must be submitted by email within three (3) days and no later than the date of the term of the service.
Transport prices do not include any costs for waiting for the driver unless previously agreed. All prices are, unless otherwise indicated, expressed in EURO and include VAT.
4. PAYMENT TERMS
The rate is due at the end of the service and charged by credit / debit card or, if the expense does not exceed the maximum cash payment limit provided for by current Italian laws, in cash or by bank transfer for advance payments. Exceptions are only bookings for which a different written agreement has been made in advance. For bookings of services involving amounts over € 1,000.00, the customer undertakes to pay a deposit of 50%. The balance of the remaining 50% must be paid at the end of the service directly to the driver by credit / debit card * or within the terms previously agreed by bank transfer upon invoice. Invoice payments by bank transfer must be paid to the bank account indicated on the invoice or made at the end of the service by credit / debit card *. Credit and debit cards * are accepted on all vehicles of Best Tuscany Tours by NCC Firenze di Leonardo Mura. Cash payments are allowed, provided that a maximum amount of € 2,000.00 (until 31 December 2020) and € 1,000.00 (from 1 January 2021) is not exceeded, as required by Italian laws in force. The payment must be paid to Best Tuscany Tours by NCC Firenze di Leonardo Mura upon the issue of the invoice. In the event of default by the customer, Best Tuscany Tours by NCC Firenze di Leonardo Mura will have the right to charge interest on the amount due at the interest rate calculated by the commercial banks at the end of the period of seven (7) days following the request. of the payment. Please also note that the contractor will charge a fee of € 5.00 for each reminder. In the event that Best Tuscany Tours by NCC Firenze di Leonardo Mura is not satisfied with the payment obligations by the customer, the same will have the right to demand advance payment of the residual debt. Furthermore, Best Tuscany Tours by NCC Firenze di Leonardo Mura, has the right to withdraw from all agreements if there is a default by the customer. * Visa®, MasterCard®, AmericanExpress®
If the customer were to withdraw from the agreements previously stipulated and therefore had to cancel the services with our company, Best Tuscany Tours by NCC Firenze di Leonardo Mura has the right to generate a claim for damages. If one or more services, agreed in advance, are not used or canceled within the established terms, the customer must pay the full price of the previously agreed service without any reduction. If one or more services, agreed in advance, are canceled, the deposit (20% of the total price) will not, in any case, be refundable. If the cancellation occurs:
• 15 days before the start of the service, the penalty is 0%
• from 14 days to 7 days before the start of the service, the penalty is 50%
• from 6 days to 1 day before the start of the service, the penalty is 75%
• Less than 24 hours before the start of the service, the penalty is 100%
6. OBLIGATIONS AND RESPONSIBILITIES OF THE CUSTOMER AND EACH PASSENGER
The duty of each passenger is to follow the good behavioral rules in force inside our vehicles, for their safety, the safety of our driver and other people inside the passenger compartment. For safety reasons, the driver's instructions must always be respected. The passenger is responsible for complying with the obligation to sit in his seat, as well as for supervising and guaranteeing assistance to the minors associated with him, to ensure protection for any animals accompanying him. Customers must ensure that minors traveling with them open the doors only after the driver's authorization. Customers and companions are still required to check whether it is possible to open the doors does not cause danger. In case of damage, customers and accompanying persons are responsible for it. The customer will have to take care of the luggage and any animals accompanying him during the course even if the driver will lend himself to help with the correct loading of the same and possible attachment of the devices to the seats where they exist and as long as they are compatible. If it is not possible to load and secure a device or if the loaded objects are a risk to the driver or to the vehicle itself, these objects may be excluded from the service. Furthermore, passengers can be excluded from transport if they have made an incorrect booking in which the number of passengers communicated exceeds that of the initial booking and exceeds the number of seats available in the vehicle. Damage to vehicles caused directly or indirectly by the customer and / or passenger through negligence or due to existing behavioral rules not respected within our vehicles will all be borne by the customer. Any dirt detected inside the vehicle caused directly or indirectly by the customer and / or passenger, the customer will be charged separately for the extra cleaning costs.
7. WARRANTY, LIABILITY AND LIMITATION OF LIABILITY
7.1. Natural wear and tear of containers and suitcases and / or their contents during transport excludes Best Tuscany Tours by NCC Firenze di Leonardo Mura from any guarantee that this will not happen. Suitcases, bags and other containers, even if correctly positioned in the vehicle, could be subject to natural wear during transport and in this case Best Tuscany Tours by NCC Firenze di Leonardo Mura is not responsible for them. Any damage to the paint of bicycles, wheelchairs, baby carriages or other transported material relieves Best Tuscany Tours by NCC Firenze di Leonardo Mura from any liability, especially if the positioning of the same inside the vehicle has been previously approved by the customer. It is also not the responsibility of Best Tuscany Tours by NCC Firenze di Leonardo Mura the content of the luggage transported if this is not in any way permitted by law (e.g. drugs, etc.) and it will be the customer himself who will answer directly to the authorities. police officers who have detected their presence during a possible control.
7.2. Any complaints regarding any damage to suitcases and other material transported must be brought to the attention of Leonardo Mura's Best Tuscany Tours by NCC Firenze immediately at the end of the trip.
7.3. Customers are responsible for any personal injury or damage to the vehicle and / or other transported persons resulting from the consumption of tobacco, alcohol or food which are strictly prohibited inside the vehicle.
7.4. The customer is responsible, within the scope of the provisions of the law, for damage to property or personal injury caused by himself. This also applies to damage to vehicles owned by Best Tuscany Tours by NCC Firenze di Leonardo Mura or third parties caused by reasons of negligence on the part of accompanied minors, animals or goods transported. This also applies in particular to damage caused by vomiting, incontinence, food or products leaking from their containers. In order to quantify such damages, the contractor will assert not only the elimination but also the loss of profit due to damages caused by the latter.
Best Tuscany Tours by NCC Firenze di Leonardo Mura collects, processes and uses operational and personal data in accordance with the provisions of the law. The customer expressly accepts the collection, processing and use of his personal data (Article 6 of the GDPR).
In the event of a dispute between the parties concerning the interpretation and / or execution of this contract, the competent court is exclusively that of Florence.
10. SALVATORY CLAUSE
Should individual provisions of these Terms and Conditions prove to be void, ineffective or impracticable, the validity, effectiveness and compliance of the remaining parts of these Terms and Conditions remain unaffected. The null, ineffective or unenforceable clause will be replaced, with ex tunc effect, by an effective provision whose economic purposes are as close as possible to what is desired by the parties.